Rock-Solid Guarantees

All MonsterMegs hosting plans are accompanied with a series of guarantees that aim to satisfy our customers and to strengthen the feeling of security while using our services.

100% Satisfaction Guarantee

At MonsterMegs customer satisfaction is very important. We believe that we offer the best value in affordable, innovative, robust and reliable web hosting in the industry. We are so confident in our platform that our hosting services carry a 30 day money back guarantee.

If you are not completely satisfied with our services for any reason within the first 30 days of usage you will be given a full refund of all monthly hosting fees.

Notes: Please note that due to the nature of the product or payment method, the 30 day money back guarantee does not apply to domain services, product addons, any applicable transaction/merchant fees, any license fees, or cryptocurrency payments.

99.9% Uptime Guarantee

Pro-Rated Service Credit, If your site isn't available 99.9% of the time within a given month, we will give you a pro-rated credit for the time.

While we rarely have server issues that result in downtime, we admit that short lapses in service can happen. When they do, you shouldn't have to pay. Which is why we drafted our unique 99.9% Uptime Guarantee. Many hosts offer "uptime guarantees" but make no mention of what happens if they don't meet their posted uptime figure. We stand behind our network reliability by offering you a pro-rated credit for any downtime outside of our 99.9% window.

Please note that this guarantee applies only to unscheduled outages. Occasional planned server/network maintenance may be necessary. In all but the most urgent cases, we will send out an email notifying customers of maintenance that is to be performed. When notice is sent at least two hours prior to service interruption, the outage does not qualify for our uptime guarantee.

Service credits are calculated as follows:

Between 0 minutes and 45 minutes downtime per month (100% - 99.9% uptime) : No credit
Between 45 minutes and 3 1/2 hours downtime per month (99.9% - 99.5% uptime) : 5% credit
Between 3 1/2 hours and 7 1/4 hours downtime per month (99.5% - 99% uptime) : 10% credit
Between 7 1/4 hours and 14 1/2 hours downtime per month (99% - 98% uptime) : 15% credit
Between 14 1/2 hours and 1 1/2 days downtime per month (98% - 95% uptime) : 25% credit
Greater than 1 1/2 days downtime per month (less than 95% uptime) : 100% credit

Contact our billing department to request a service credit in accordance with our Uptime Guarantee

Notes: Service credits issued for downtime are issued in the form of credits to your MonsterMegs account, and will be automatically applied to future invoices. Cash refunds will not be issued as a result of downtime. Site availability guarantee does not include downtime that is out of MonsterMegs's control, including but not limited to: upstream network outages, internet backbone congestion, outages caused by acts of god, and facility power failures. Account must also be in good standing & not in violation of our Terms of Service or Acceptable Use policies. Service credits should be requested at the end of the month for the current month or beginning of the month for the previous month. Back credits will not be applied.

2-Hour Support Response Guarantee

If you don't hear back from a team member within 2 hours, we will credit your account.

Any support request that is submitted through our support department is guaranteed to receive a response within 2 hours. Please note that this does not mean that our average response takes 2 hours (it is, on average, usually within minutes.) If a response is not given within 2 hours, a $1 credit can be requested (per ticket).

Contact our billing department to request a service credit.

Note: Support response guarantee applies only to our "Support" department. Support response guarantee does not guarantee resolution within 2 hours, merely a response from a human (non-automated response). Total credits in a given month cannot exceed 100% of customer's hosting fees for the account which the requests were in reference to.

What our Customers are saying!

We Our Valued Customers
  • Niels Z.

    “I have been with MonsterMegs for more than 8 years and that says it all really. After using multiple big name shared hostings plans I was tired of the poor speeds because of the overpopulated servers, but that gladly wasn't the case with MonsterMegs.”

  • Bulut O.

    “I have been a MonsterMegs customer for about 7 years. They have great customer support. I have never experienced disruptions and unnecessary interruptions. That's why I've been a customer for so long. Amazing!”

  • Sasha T.
    (IL, United States)

    “I have been with them now for 2 months and the service has been solid. Servers are fast, support is very friendly and knowledgeable, and they offer so many more options compared to ASO.”

  • Robert S.
    (United States)

    “MonsterMegs was knowledgeable, helpful, responsive, reasonably priced, and if you buy a dedicated IP address you get an SSL cert for free! Best of all, they are not part of the Endurance International Group, the Buy-n-Large of the web hosting world.”

  • Jack L.
    (United States)

    “I cannot thank Monstermegs enough from providing such a great service and having such friendly support. I have no plans to look for any other host and will continue to use Monstermegs for any new upcoming websites. 😊”

  • Tom H.

    “I have found interaction with support to be positive, friendly and reassuring, in my experience, they set the bar high and then try to set it higher again in delivering a reliable, assured and industry leading service.”

  • Justin T.
    (CA, United States)

    “Been with them for nearly 3 years. Not the cheapest but they offer one of the best support I have ever dealt with, very professional and quick. They keep you informed of any issues beforehand and uptime is steller a so far.”

    Review Link
  • Josh P.
    (CA, United States)

    “I had an issue I couldn't figure out and contacted Monster Megs support. My issue was picked up by James Drier who went above and beyond and helped fix my issue and gave me a bunch of great knowledge for future issues.”

  • Nikola C.
    (RS, Vojvodina)

    “MonsterMegs is not the cheapest, but is among the most reliable hosting, and their costumer service is where they shine the most.”


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